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  • Working hours at points of sale (not during quarantine)?
    Marijampole: J. Dailide st. 9A, LunaFlora Salon Tuesday - Friday 10:00 - 17:30 Fri 11:00 - 13:00 Lunch 14:00 - 15:00 Tarpučių st. 37, "Storm Barber Shop Mon - Fri 12:00 - 19:00 Fri 10:00 - 15:00 Kaunas: Industry Ave. 29, "Trading island in maxima Mon - Fri 11:00 - 20:00 Fri 10:00 - 19:00 Lunch 13:00 - 14:00 Pievų str. 1, Ringaud, "MÁNDRA Beauty Studio Mon - Fri 10:00 - 19:00 Fri 10:00 - 15:00 Tel. 867242921 Lucijanava st. 36A "V. G. Meimar Beauty House I - VII 09:00 - 20:00 Tel. 864219999 Vilnius: Didlauki st. 92, "Beauty House Amor Mon - Fri 09:00 - 20:00 VI 09:00 - 18:00 Tel. 867175877
  • Kaip atidaryti ir laikyti 15ml ir 30ml kvepalų buteliukus?
    Mūsų tiekiami 15ml ir 30ml kvepalų buteliukai yra užsukami. Juos rekomenduojame laikyti vertikalioje pozicijoje, neguldyti. Nerekomenduojame nešiotis rankinėse, kuprinėse, nes yra rizika, kad kvepalų buteliukas atsisuks ir kvepalai išbėgs. Gavus šios talpos buteliukus kamštelį nuimkite nesukant, nes taip galite atsukti purškiamą dalį. Jeigu kamštelis pirmą kartą nusiima sunkiai, palengva judinant į šonus ji traukite į viršų. Esant oro temperatūrų kaitoms, kamštelis gali trauktis (jis pagamintas iš plastiko), taip kvepalus bus sunkiau atidaryti.
  • What is the difference between oil perfumes and sprays?
    Oil perfume based on perfume with a ball dispenser, applied to the skin at the pulse points or on the inside of dark clothes. Applied on the body, it can last from 8 to 24 hours depending on the PH of your skin. ​ Sprayed perfumes are made from concentrated perfume, in the ratio that is allowed by health protection regulations, when spraying with the help of an atomizer, the perfume is distributed in a larger radius, so it is felt more intensely for a shorter time than oil perfumes. It is advisable to smell when spraying the cloud and entering it.
  • How to unsubscribe from newsletters/subscriptions/advertisements?
    Each customer purchasing products via e. in the store, before confirming the order, choose whether to accept the terms of purchase and subscription, those who do not want to receive newsletters, must uncheck the box "Order e-mails". If it happened that you want to cancel your existing subscription, click on the link "If you feel you received it by mistake or wish to unsubscribe, please click here.
  • Gift voucher, how does it work, what are the delivery options?"
    Gift coupons can only be purchased and used through our e-mail address. in the store. We use gift vouchers by entering the code in the "Enter discount/gift code" box. Discounts apply to gift vouchers, just like every one of our products, so discounts are not cumulative during promotions, you can only use the voucher code. ​ The coupon can be delivered as a physical item, a gift to you, your friend or any person at the appropriate address specified at the time of ordering or in the notes. We can also send the electronic version of the gift voucher for free by e-mail. by mail within 1 day
  • How to use spray perfume correctly?
    It is advisable to spray perfume in areas such as the neck, hair, pulse areas, to feel it more intensively, it is recommended to spray 2-4 sprays in different places. Perfumers recommend spraying the perfume cloud and entering it, so the perfume is evenly distributed on your clothes and skin.
  • How to use perfume oil correctly?
    Apply the "pulse points" - the inner sides of the wrists, elbows, temples, points under the ears, the bottom of the neck, the inner sides of the knees and other places where the pulse is clearly felt. The heat will help release the smell and strengthen the aroma. For clothes. Oil your palms, warm them up and gently run them over your clothes. In this way, the aroma will be perfectly absorbed into the fabric and will not leave stains.
  • Why can't I smell the perfume or it doesn't "hold" at all?"
    After buying the same perfume, the aroma is felt weaker or not smelled at all. By using the same aromas for a long time, our sense of smell and receptors adapt to the aroma. It is advisable to change the aroma and not smell the same perfume for 2-4 weeks. possibility to check if the aroma is noticeable to other people, just ask the people around you if you are not smelling too much.
  • How to properly store perfumes so that they do not change their aroma and properties?"
    All perfumes should be stored in a dry, dark place at room temperature. In no way is it recommended to store in the bathroom, summer-winter in the car or other places with an unstable temperature and humidity difference. ​ Oil perfumes may clump when applied to the skin due to blushes and skin particles.
  • How to safely use perfume without harming the skin and clothes?
    Perfume should be used sparingly. It is advisable to smell on the pulse points, avoiding sensitive skin areas. Oil perfumes, like sprays, can be used on the inside of clothes, we do not recommend them for light clothes. It is advisable to avoid sensitive areas of the skin, if you notice an allergic reaction, stop using the perfume immediately.
  • When will my order be shipped and reach me?
    Orders are prepared every working day. Orders placed on a business day and paid for before 12:00 (noon) will be prepared and shipped the same day. ​ Parcels in Lithuania are sent by Lithuanian Post (2-3 days), Omniva (1-3 days), Couriers (1-2 days). In extreme conditions such as a pandemic, quarantine, unfavorable weather conditions, shipment deadlines may change. Parcels abroad are normally sent by Lithuanian Post (5-10 days outside of holidays and during the pandemic), DPD courier (1-5 days). ​ Orders whose amount exceeds 31 EUR. we send for free by Lithuanian Post and Omniva, deliveries are sent by courier for free after 51 EUR. amount. Shipping abroad in the standard way costs EUR 5. When sending by DPD courier, the prices of parcels range from 5 to 20 eur.
  • Is it possible to ship to other countries?
    Yes, we ship all over Europe, by standard shipping by Lithuanian Post (5-10 days) or Dpd couriers (1-5 days). ​ Shipment prices are usually between 5 and 20 EUR.
  • How do I enter a discount/gift voucher code?
    The discount code is entered in the field "Enter discount/gift code". By subscribing to our email store newsletter, you will always be the first to receive new discount codes and assortment expansion.
  • What should I do in the event of an allergic reaction or perfume entering the mouth?
    If it gets into the mouth or if it is swallowed, immediately rinse the mouth with water, if you feel allergic symptoms, consult a doctor, have with you the notification leaflet that is included in the product box. ​ If the perfume gets on the skin and an allergic reaction occurs, it is recommended to immediately stop using the perfume, wait 1-3 days until the allergic reaction disappears and change the perfume to another one or the way it is used, do not spray/apply more sensitive areas of the skin. ​ Most allergic reactions usually result in an itchy red rash that goes away quickly after you are exposed to the perfume. Some mild symptoms may last for weeks, even after a short exposure. ​ Some mild symptoms of perfume allergy can be: itching, even if you don't see a rash or irritation itching around the eyes and throat flaky or dry skin blisters that crust and drain pus outbreak of urticaria patchy, pink skin burning sensation on your skin without visible irritation or sores being more sensitive to sunlight than usual
  • I received the perfume I ordered, but I don't like the aroma, what should I do?"
    Return of goods takes place in accordance with the laws of the Republic of Lithuania, when unused products, complete sets with intact packaging can be returned within 14 days. from the conclusion of the purchase contract. We do not accept used products, without packaging (damaged), notification sheet, we always recommend to buy a tester before purchasing a larger quantity of aroma, this way you will save time and money. ​ We do not exchange fragrances, you can return purchased perfumes by sending them to any Omniva post machine in Marijampole, indicating our contact phone number. no. +37068935779, it is necessary to fill out a refund request after receiving the returned perfume within 1-3 days. we will return the money you paid to the specified bank account.
  • Loyalty points, how to accumulate them and pay by e-mail. in the store?"
    Loyalty system for the fragrance range, by connecting to our e-mail stores (Facebook, Google account) allow you to accumulate points for each purchase. Every euro you spend comes back as points, after collecting 100 points they are equal to 1 EUR. after collecting the desired amount of points, you can exchange them for a discount code and pay via our e-mail. in the store. We are attaching pictures of how to do it: Account Information Accumulated points Converting points into a discount code
  • How do I place an order so that I can pay at the Omniva postal machine?
  • What is the difference between Baccarat and Baccarat Extrait fragrances?
    Baccarat is more creamy, sweetly fresh, airy and that makes it more feminine. Baccarat Extrait has a sharp bitter almond note, which some associate with the smell of binto. Since our sense of smell has adapted to ignore sharper aromas, not everyone can smell the stronger, more pronounced aroma of Baccarat Extrait. They are both completely unisex, just Baccarat is a softer and nicer version of this fragrance. We always recommend to buy aroma testers before buying a large quantity of perfume, everyone's sense of smell is different.
  • What is my shipment number? Where can I check the status of the shipment?
    After sending your prepared order, all information is entered into the system, which automatically sends you an e-mail. a letter with confirmation that your parcel is on its way to you with the parcel no., see photo. This consignment no. after going to the website you will see the status of your shipment. If the package is sent by Lithuanian Post, check the status on the website Packages sent by DPD couriers are active, click on the package no. You will be taken directly to the shipment status.
  • Why is the discount code not valid?"
    One-time discount codes are valid from 1 to 5 weeks, expiration dates are written below the discount code. If you did not manage to shop with the received discount code, we cannot issue a new one. All one-time discount codes received until 2021. August 1st. are no longer valid, you will receive new codes during your next purchase.
  • Free shipping, why am I being charged for shipping?"
    Free shipping applies to shopping carts that exceed 30 EUR. amount, that amount does not include shipping or applied discounts because it is not a product. If your basket was 30 EUR before applying the discount. and more after the applied discount, shipping costs will be added to you, as it will not exceed 30 EUR. shopping cart.
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